How can we help?

Describe the job in the app, using text, voice, or photos. Answer a few useful questions, review the job and price, choose your service address and requested time, then confirm. If you do not know an answer, say “Not sure.” You do not need to guess. A conversation, displayed price, or saved draft alone does not book the job.

You’re booked. Your pro will reach out soon. We’ll notify you when a pro accepts and show their profile. Use your job chat to coordinate the visit and agree on any changes.

Most jobs go to the first eligible nearby pro who accepts. When available, you can book again with a pro you have worked with before. A preferred pro still needs to accept. After acceptance, view their profile and message them in Flexr.

Keep your booking conversation. You do not need to send the same request again. The app shows pricing progress and offers recovery if delivery is interrupted. You review the result before confirming a booking.

A temporary card hold checks that the funds are available when you book. It may look like a pending charge. Your card is charged when a pro accepts. Flexr holds your booking payment safely until the finished work is approved. You approve any price change after the pro reviews the job.

New estimate requests are free to book. No card is needed and no booking payment or card hold is collected. Any displayed project range is budgeting guidance, not a final quote. Your pro assesses the work and gives you a quote to review before work begins.

Accepting a pro’s quote does not itself collect payment. Review the invoice and its full total before choosing to pay through Flexr.

Flexr holds invoice funds until the work is approved, except an upfront down payment you explicitly approve for the pro to start. That approved down payment is released when paid. Review the invoice’s down payment and remaining balance before paying.

We use local market rates and completed job data from your market. We take a small commission from fixed-price jobs or invoices. Review the job price and any invoice service fee in the app before paying.

Open My Jobs, choose the job, and check its payment details. Completed jobs show your total paid, including recorded tips, additional payments, and refunds. Choose View receipt when it is available. If it does not load, retry or contact Flexr Support.

Your requested date and time stay visible on the booking. After a pro accepts, use your job chat to agree on the actual visit. If either of you needs a different date or time, discuss it and agree in that same chat.

Before confirming a booking, use Edit job details and review the updated price. After booking, discuss scope, supplies, address, or timing changes in the job chat. Do not start extra work or make an extra payment based only on a message: review and approve the applicable price-change request or invoice in Flexr first.

Open the booking in My Jobs and choose Need to cancel? Review the exact fee and refund before confirming. Fixed-price bookings can be cancelled free before a pro accepts or within 15 minutes after acceptance. After that, the cancellation screen shows the applicable terms. An estimate request has no booking cancellation fee; separately approved work remains payable. Bank timing for released holds and refunds varies.

Message your pro in the job chat. If you need help, open the booking and choose Get help with this job. Flexr Support can review the booking and available next steps. Do not cancel or book again solely to reach support; replacement and refund decisions depend on the actual case.

Review the work. For an ordinary one-time job, approve it or report a problem within 48 hours after completion. If no issue is reported, it approves automatically after that review period. Approving releases the protected payment; it does not charge you again. Recurring visits have a separate 24-hour review period.

Open the finished job and choose Report a problem before the review period ends. Describe the issue and add useful photos. An active dispute pauses approval while it is reviewed. Keep the conversation in Flexr. Contacting support alone is not a substitute for filing the problem report before the deadline.

After approval, you can leave a review and book again with the pro when available. You can also find these options on the completed job. Tips are optional; check the amount before paying.

For a specific booking, open it in My Jobs and choose Get help with this job. This opens a private Flexr Support conversation connected to the booking; your pro does not see that private support thread. For general help, use Help & Support → Message Flexr Support. If you cannot sign in or chat will not open, use our contact form or email support@flexr.co. Include the booking reference if you have one; never send your password or full card number.

Use Help & Support in the app for account questions. Account deletion is available from the app’s account settings. If you cannot access your account, use the account deletion page or contact Flexr. Our Privacy Policy explains data handling and retention.

Read the job’s scope, requested time, earnings, and any acceptance hold before accepting. Message the customer after accepting, and request any date, time, scope, or price change through the job chat and the applicable approval flow. See Flexr for Pros for acceptance and payment rules, or use the job’s private support option for a specific issue.