Last Updated: September 16, 2026
Flexr operates an online technology platform and marketplace that connects individuals and businesses seeking home and related local services ("Clients") with independent service professionals ("Pros" or "Service Providers"). Flexr provides the technology infrastructure — including AI-assisted job scoping, pricing tools, payment processing, and communication features — to facilitate these connections. These Terms apply throughout the United States wherever Flexr makes services available; availability of a category or booking option does not establish that a particular person may lawfully perform the work in every location.
FLEXR IS A TECHNOLOGY PLATFORM ONLY. FLEXR DOES NOT PROVIDE, PERFORM, SUPERVISE, OR GUARANTEE ANY HOME SERVICES OR PROFESSIONAL SERVICES OF ANY KIND. Flexr is not a contractor, subcontractor, home services company, staffing agency, employment agency, or joint venture partner with any Pro or Client. We do not employ, supervise, direct, or control a Pro's work. The Platform applies eligibility and matching rules and may offer a Client the option to rehire a previous Pro, but Flexr does not direct how a Pro performs services or endorse any particular Pro. When a Pro accepts a job posted through the Platform, the resulting service relationship is exclusively between the Client and the Pro — Flexr is not a party to that service agreement.
No agency, partnership, joint venture, employer-employee, or franchisor-franchisee relationship is created between Flexr and any User by these Terms or by use of the Platform. Pros are independently established service providers customarily engaged in their respective trades, occupations, and businesses. Pros determine their own methods, tools, equipment, schedules, and manner of performing services. Flexr does not control, and has no right to control, the services a Pro provides or the manner in which those services are performed. Pros may offer services through other platforms and maintain their own independent client relationships outside of Flexr.
No contractual relationship for services exists between a Client and a Pro until a Pro accepts a posted job through the Platform or, for recurring service, until the Client accepts the Pro's complete recurring offer. Before acceptance, a job listing, recurring request, or recurring proposal is not a booked service agreement. Flexr is not responsible for a User's failure or delay in accepting an available job or proposal.
You must be at least 18 years old and legally able to enter into binding contracts to create or use any Client, Pro, or Business Pro account. Flexr and its payment providers may require age and identity verification. By creating an account, you represent and warrant that you are at least 18, that you meet the requirements for the account features you use, that all information you provide is accurate, current, and complete, and that you will keep it updated.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us immediately of any unauthorized access. Flexr is not liable for any loss arising from unauthorized use of your account.
The Platform supports Client accounts, Pro accounts (individual freelancers), and Business Pro accounts (companies providing services). Each account type is subject to these Terms plus any additional terms applicable to that account type.
You agree that all information you provide — including your name, phone number, email address, physical address, payment information, and professional credentials — is truthful and accurate. Flexr may suspend or terminate accounts, remove content, cancel affected transactions, recover actual losses and processing costs, and pursue any other remedies available under these Terms or applicable law when information is materially false, misleading, or fraudulent.
Clients may post jobs through the Platform, including through our AI-assisted booking feature ("FlexrAI"). FlexrAI helps Clients describe, scope, categorize, and price jobs. Before confirming, review the title, description, price type, included work, materials responsibility, and payment disclosures and correct any inaccurate information. Before confirmation, AI-generated content is assistive and may be corrected. Confirmed fixed-price bookings are governed by the review, change-approval, and correction rules in Section 3.3. Estimate ranges remain non-binding planning ranges governed by Section 3.4. A saved conversation, draft, or quote alone does not confirm a booking, authorize a charge, or guarantee Pro availability.
Flexr operates as an on-demand marketplace. When a Client posts a job, it is made available to eligible Pros in the Client's selected service area based on the Pro's categories, saved service location and radius, availability, job requirements, and other marketplace criteria. Unless the Client uses an available feature to rehire or prefer a previous Pro, the first eligible Pro to accept performs the work. Pros choose whether to accept each job. Flexr may review identity or submitted credentials as described in Section 7.2, but does not guarantee, endorse, employ, supervise, or recommend any particular Pro. Availability on the Platform is not a guarantee of a Pro's competency, licensing status, insurance coverage, or fitness for a particular service.
Job acceptance by a Pro creates a direct contractual relationship between the Client and the Pro for the performance of those services. Flexr is not a party to that service agreement and assumes no responsibility or liability for the Pro's performance, conduct, or work product.
For jobs where the scope is known and definable in advance, the Platform may classify the job as "fixed price." For fixed-price jobs:
What the fixed price covers. The fixed price covers the work described in the confirmed booking, subject to its stated assumptions and exclusions. It does not authorize additional tasks, expanded scope, or undisclosed purchases. Ordinary differences in a Pro's speed or preferred methods do not by themselves authorize a higher price. The Pro must review the described work and relevant site conditions before performing it.
Review and changes. The price may need to change after the Pro reviews the work if the actual scope or site conditions materially differ, the Client requests added work, or a material scoping or pricing error is identified. The Pro must explain the reason, proposed work, and revised price or pricing basis and obtain the Client's express approval before performing work at the revised price or making an additional charge. Record that agreement through the Platform's messages, quote, or payment controls. An invoice or message proposing a change, the Client's silence, or the original payment authorization is not approval of a higher price. The Client may decline proposed changes; the parties must not proceed with disputed or unsafe work.
Corrections and conversion to an estimate. If Flexr identifies a material problem with a fixed-price booking, Flexr may flag it for review or administratively convert it to an estimate and notify the Client and Pro. Conversion is not the Client's agreement to a higher service price and does not authorize the Pro to proceed on revised terms. The Pro must explain and obtain the Client's approval of the proposed scope and price or pricing basis before proceeding. Any displayed estimate remains a planning range, not an approved invoice or replacement fixed commitment.
Payment effect of conversion. Where a valid fixed-price authorization remains uncaptured, conversion may capture up to the current $10 estimate deposit from that authorization and release the remaining hold. If the fixed payment was already captured, conversion may refund the remaining captured amount above that deposit, taking prior refunds into account. In either case, a retained deposit is an actual charge, not merely a new authorization hold, and is credited toward the first invoice. No duplicate deposit is due for the same conversion. Bank release and refund timing varies. A conversion does not itself authorize a higher charge or reverse an already approved, separately paid invoice.
If the correction is not acceptable. Contact in-app support before work proceeds if you disagree with the correction or want to cancel because of it. When a Flexr scoping or pricing error requires a change and no work has been performed, Flexr will, through support review, cancel the affected booking without a cancellation fee and release or refund its base booking payment, including a captured estimate deposit. This is a support-assisted remedy, not an automatic refund triggered by the conversion. Customer-requested additions, previously approved purchases, work already performed, and other cancellations remain subject to the applicable agreement, Sections 5 and 6, and non-waivable legal rights. An administrative label change does not erase rights arising from work already authorized or performed.
Materials and purchases. Fixed prices are labor-only except for ordinary service inputs reflected in the posted service price. The booking identifies responsibility for known substantive items. Any separately charged item or purchase requires the Client's approval of its scope and cost before the Pro purchases it on the Client's behalf. Tools and working equipment are the Pro's responsibility unless the booking expressly says otherwise.
For jobs requiring on-site assessment or involving unknown variables, the Platform may classify the job as "estimate-based." For estimate-based jobs:
The estimate range describes the expected Pro invoice amount, including any stated allowance for Pro-purchased materials or parts. It excludes the separately itemized Flexr invoice fee described in Section 4.1. An allowance is not permission to buy an item. Before proceeding, the Pro must explain the proposed work and obtain the Client's approval of the price or pricing basis; a material change or additional purchase requires further approval. The Client reviews the invoice and applicable fee before expressly authorizing payment. Booking an estimate does not authorize an unlimited charge.
FlexrAI uses artificial intelligence to assist with job scoping, pricing, and categorization. While we strive for accuracy:
EXCEPT FOR THE CONFIRMED FIXED PRICE AND SCOPE COMMITMENTS EXPRESSLY DESCRIBED IN SECTION 3.3, FLEXR MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF AI-GENERATED CONTENT, INCLUDING ESTIMATE RANGES, DESCRIPTIONS, DURATION ESTIMATES, OR JOB CLASSIFICATIONS.
After a qualifying fixed-price job has been completed and approved, a Client and the Pro who performed that job may use the Platform to arrange substantially similar future visits. Recurring service is optional and is an open-ended arrangement for services performed by the Pro; it is not a subscription to Flexr software or an advance purchase of the entire future schedule. A Client may send a nonbinding request and scheduling preference, or a Pro may send a complete recurring offer. A request alone does not book a visit, create a recurring plan, save a payment method, or authorize payment. The Pro sets the recurring scope, exact cadence or custom interval, first future visit, start time, expected duration, and price per visit. Flexr calculates the expected end from the accepted start time and duration. A first visit must satisfy the minimum advance-booking period shown in the Platform, which is currently three hours. An unaccepted proposal expires at the time shown in the Platform.
A plan begins only after the Client reviews and affirmatively accepts the complete displayed offer and adds or confirms a reusable payment method. Before that acceptance, the Platform displays the recurring scope, first future visit, schedule or cadence, start time, expected duration or calculated end, the Pro's price per visit, the Client's Service fee and total per visit, the fact that future visits will continue and be billed at the accepted cadence until the plan is paused or ended, payment timing, and a link to these recurring terms and cancellation instructions. The displayed Pro price is the amount the Pro receives for a normally completed and approved visit. The Client pays the displayed Service fee on top. Flexr does not charge the entire future schedule at once.
The Client's acceptance creates a direct service agreement between the Client and Pro for the accepted recurring plan and its individual visits; Flexr facilitates that agreement but is not the service provider. By accepting the offer, the Client expressly authorizes Flexr and Stripe to save the selected payment method and to initiate a series of off-session payment authorizations and captures, one visit at a time, at the accepted cadence. The amount of each ordinary visit is the accepted Pro price plus the displayed Service fee. Saving a method alone does not charge a visit. However, if the first accepted visit is already within its 24-hour funding window, acceptance may immediately initiate the one-visit authorization described below. Acceptance never captures or charges the entire future schedule. Only the Client must provide a recurring payment method. Recurring plans do not require, authorize, or place a routine hold or charge on the Pro's card.
Either party may propose a change to the scope, cadence, date, time window, or other plan term. A material change takes effect only after the other party accepts the exact displayed replacement terms. A Client may suggest timing or request a price change, but only the Pro may set or change the Pro's price. Unless the Platform expressly shows otherwise, a plan change does not alter a visit already funded. The parties may also agree to add, restore, or move one visit without changing later plan terms. If the next eligible visit occurred on a recent date different from its scheduled date, either party may report the actual date through the Platform. The other party must confirm the reported date and exact displayed one-visit amount before Flexr initiates the correction payment flow. This correction does not change later scheduled visits and is unavailable for a skipped, cancelled, already paid, duplicated, or otherwise closed visit.
A Client or Pro may manage the plan in the Platform as permitted by the available controls. An eligible individual visit may be skipped or rescheduled; a Pro may report that they cannot make an unfunded visit; and the plan may be paused or ended. A timely skip, pause, end, accepted reschedule, or Pro-unavailable action releases any manageable uncaptured authorization before the occurrence is closed or moved. Pausing stops future unfunded visits until the required agreement to resume. Ending cancels future unfunded visits and revokes authority for future plan charges. These actions do not erase a completed payment obligation or automatically undo a visit already captured, which remains governed by Section 5.3. Updating the Client's payment method affects future payment activity and does not change already captured transactions.
After acceptance, Flexr makes the accepted terms, future schedule, payment authorization, and cancellation method available in the Platform and provides an electronic acknowledgement through the recurring plan, the parties' existing in-app conversation, or another retainable electronic format. Where required by applicable law, Flexr will provide annual reminders, material-change notices, fee-change notices, or other recurring-service notices in a retainable format with a direct or reasonably accessible cancellation method. Users are responsible for keeping their account and notification information current. Disabling push notifications or deleting a notification does not cancel a plan; a Client must use the in-app controls to skip an eligible visit, pause, or end future service.
Flexr charges platform fees for facilitating transactions through the Platform. Current fees are described on the Platform and may be updated from time to time. As of the date of these Terms, the fee structure includes:
Flexr may modify fee percentages and structures for future transactions. Current fee rates and amounts are displayed during the booking and payment process. A material price or fee change to an active recurring plan requires new acceptance by both parties and does not apply merely because these Terms or Flexr's general fee schedule changed. ALL PLATFORM FEES ARE FINAL AND NON-REFUNDABLE EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS OR AS REQUIRED BY APPLICABLE LAW.
By posting a job, accepting a job or recurring offer, or expressly confirming a payment through the Platform, you authorize Flexr and its payment processor (currently Stripe, Inc.) to place the authorization holds or process the charges specifically disclosed for that action. These may include:
Authorization holds are temporary and are either captured (charged) or released depending on the applicable job and cancellation rules. You agree that Flexr may capture authorized holds only in accordance with the disclosed outcome applicable to that job, including the recurring rules in Sections 3.6 and 5.3. You acknowledge that authorization holds may temporarily reduce your available credit or bank balance and that release timing is controlled in part by your financial institution.
To maintain the integrity of the marketplace, Pros who accept jobs agree to the disclosed temporary security or protection hold placed on their payment method. For an ordinary one-time fixed-price job, the hold is generally released after approval of the completed job. For an estimate-based job, the full Pro hold is released or refunded when qualifying paid invoices for that job and Pro total at least $100 in invoice face value, before Flexr platform fees. Multiple paid invoices count cumulatively. Booking deposits and platform fees do not add to the invoice face total. Below $100, the full lead fee remains payable even if the Pro is not hired; there are no partial reductions. Flexr may capture the full hold before authorization expiry and refund it if the threshold is subsequently reached. Cancelled, refunded, or disputed invoices do not qualify. Applicable cancellation, administrative review, and refund rules remain in effect. A Pro hold may be captured when the Pro breaks an accepted commitment, takes or attempts to take the job off the Platform, or otherwise triggers a disclosed hold-capture rule. Flexr reviews disputed or suspected violations using available job, payment, and in-app communication records and will not retain both a Client-funded fee and a Pro hold for the same economic loss unless the independently disclosed rules authorize both outcomes.
Recurring visits use the specific rules in Sections 3.6 and 5.3 instead of any inconsistent general statement in this Section. The ordinary one-time-job Pro security hold does not apply to recurring plans or visits. A Pro is not routinely required to save a card for recurring service and is not automatically charged when a recurring visit is cancelled. Deliberate circumvention or other violations remain subject to Section 14 and may result in loss of Platform protections, suspension or termination, and recovery of earned but unpaid fees, actual losses, or processing costs where permitted by law.
All payments are processed through third-party payment processors (currently Stripe, Inc.). Funds are received, held, and disbursed by the payment processor in accounts maintained and controlled by the payment processor. Flexr instructs the payment processor when to authorize, capture, hold, release, or refund funds in accordance with these Terms, but Flexr does not take possession or control of User funds independent of the payment processor and does not act as a bank, money transmitter, escrow agent, or fiduciary. All funds are subject to the payment processor's terms. By using the Platform, you agree to the applicable terms and policies of our payment processors in addition to these Terms. A bank, card network, wallet provider, or payment processor may decline a payment, require authentication, delay an authorization release or payout, reverse a payment, or place a transaction under review. Flexr cannot guarantee approval by those third parties. When the Platform identifies a recoverable failure, it may ask the Client to retry, authenticate, or select a replacement method; a displayed success state means Flexr received confirmation of the applicable transaction, not that an external bank or payout provider can never later exercise its lawful network rights. Flexr does not store your full credit card or bank account numbers.
Each User is responsible for determining and fulfilling their own applicable income, self-employment, sales, use, and other tax obligations. Pros are responsible for reporting their service income and correctly identifying any tax they are legally required to collect. Flexr does not provide tax advice. Nothing in these Terms transfers or disclaims a tax collection, withholding, remittance, or reporting duty that applicable law places on Flexr or its payment processor. Flexr or its processor may issue required information returns and perform legally required withholding. A Platform service fee is not a tax; a tax charged through the Platform must be separately identified.
Flexr does not provide workers' compensation insurance, health insurance, unemployment insurance, or any other employee benefits to any User. Pros are solely responsible for obtaining any insurance coverage required by applicable law for themselves and any individuals they employ or engage.
Clients may cancel a job at no cost before a Pro has accepted the job. Any authorization holds will be released. Release timing depends on your financial institution and may take several business days.
A Client may also cancel during the 15-minute grace period immediately after a Pro accepts without a cancellation charge. An uncaptured Client authorization will be released or a captured base payment refunded, and the Pro's security hold will be released as applicable. After that grace period, the cancellation outcomes below may apply, subject to Section 3.3 and any longer cancellation period or other protection required by applicable law.
Once a Pro has accepted a job, both the Client and the Pro have made financial commitments. Cancellations after acceptance may result in fees:
The displayed cancellation review identifies the expected Client refund or retained amount and the expected Pro-hold result before a User confirms cancellation. When facts or payment status cannot be verified automatically, Flexr may place the outcome in administrative review using available payment, job, and in-app communication records. Recurring visits are governed by the more specific rules below.
Recurring service is designed to accommodate ordinary schedule changes. Before the Client's per-visit payment is captured, the Client may skip or cancel that occurrence without a cancellation charge, and the Client authorization is released. The parties may also agree in the Platform to reschedule the occurrence. If the new time falls outside the existing authorization window, Flexr may release the old authorization and create a new one for the agreed time.
Each captured recurring visit is an individual booked job. After completion it follows the recurring-only 24-hour approval, problem-report, refund, administrative-hold, and payout rules described above. Ordinary one-time jobs retain the 48-hour auto-approval and ordinary dispute period described in Sections 3.3 and 6.2. A cancellation fee is not imposed merely because the parties choose in time to skip a week, reschedule, pause, or end future visits. A paid extras or materials invoice remains a separate Client-approved transaction and is not automatically included in a base-visit refund. Where a refund is issued after capture, the time for the credit to appear is controlled by the Client's financial institution.
ALL PAYMENTS FOR COMPLETED OR PARTIALLY COMPLETED SERVICES ARE FINAL EXCEPT AS EXPRESSLY PROVIDED IN SECTION 5.3, THE APPLICABLE ORDINARY DISPUTE OR RECURRING PROBLEM-REVIEW PROCESS IN SECTION 6, OR APPLICABLE LAW. Refund requests are evaluated under the payment path that applies to the transaction. An ordinary one-time-job dispute does not automatically include a separately accepted recurring extras invoice, and a recurring base-visit cancellation or refund does not automatically reverse a paid extras invoice. Except for the specific commitments set out in Section 5.5 (The Flexr Guarantee), Flexr does not guarantee refunds. Platform fees are non-refundable except as expressly provided in these Terms, as Flexr elects in an administrative resolution, or as required by applicable law.
"The Flexr Guarantee" refers to the specific, limited protections described in this Section 5.5. These are the only commitments the term describes, and they are commitments about how the Platform handles your payment — they are not a warranty of any Pro's work, conduct, qualifications, or results, and they do not make Flexr a provider of home services (see Section 1).
For base job and visit payments booked through the Platform, Flexr commits that:
What the Flexr Guarantee does not do. It does not guarantee any particular outcome of a dispute or recurring problem review, guarantee that a refund will be issued in any given case, guarantee the quality, timeliness, safety, or legality of any Pro's work, or guarantee that any Pro has been screened, background-checked, or is qualified for your job. Outside of the specific commitments listed above, any refund is determined through the applicable process in Section 6 and the available transaction record, subject to applicable law. It does not apply to work arranged or paid for outside the Platform (Sections 4.3 and 14), and it does not extend the applicable 48-hour ordinary-dispute or 24-hour recurring-problem window.
Identity and credentials. Pros must complete identity verification with our third-party payment processor before they can be paid. Where a job is designated as requiring a licence or insurance, only Pros who have that documentation on file with Flexr may accept it. The documentation must be current through the scheduled job date and meet the requirements shown for that job, such as licence state and trade classification or insurance coverage type. Documentation Flexr has rejected or revoked is not eligible. Flexr may review submitted credentials, including automated checks against official licensing sources where those sources are available, and a Pro may accept a job while that review is in progress. Flexr does not perform criminal background checks on Pros. Nothing in these Terms should be read as a representation that Pros have been criminally screened. See Section 7.2 for the limits of any verification Flexr performs.
Disagreements between Clients and Pros regarding the quality, scope, pricing, or completion of services are between those Users. Flexr provides the ordinary one-time-job dispute process in Section 6.2 and the separate recurring-visit problem-review process in Section 6.3 as conveniences to protect still-held Platform payments and help Users reach a resolution. Flexr does not become the service provider by offering those processes and does not guarantee any particular outcome. Any decision by Flexr's administrative team regarding still-protected Platform funds is made using the available payment, job, schedule, action, invoice, and in-app communication records, subject to these Terms and applicable law.
For an ordinary one-time job, the Client may initiate the Platform's dispute process during the 48-hour auto-approval period after the Pro marks the job complete. That process may allow up to two rounds of negotiation between the Client and Pro, with administrative review if the parties do not agree. If the Client neither approves nor initiates a dispute within that period and no other hold applies, the job is deemed approved and payment is released to the Pro. A Client who does not initiate an ordinary dispute within that window loses access to that in-app ordinary dispute process, subject to any non-waivable right under applicable law.
A recurring visit does not use the ordinary dispute feature or its negotiation rounds. During the recurring visit's 24-hour review period, the Client may use the visit's Report a problem control. A timely report conditionally places that visit's still-protected base payout and any qualifying linked, unreleased extras funds on administrative hold before automatic approval can release them. The report identifies the affected visit and may include a category and details. It does not itself establish fault, reverse a charge, refund the Service fee, or pay either party.
After a recurring report, the Client and Pro may communicate in the existing in-app conversation. Flexr may request relevant information and may use the available administrative payment tools to release funds, issue an authorized refund, apply an eligible cancellation result, or otherwise resolve the held transaction. The ordinary ten-day automatic-refund promise in Section 5.5 does not apply to this separate recurring process. The hold remains until an authorized resolution is recorded. A Client who does not report a recurring problem within the 24-hour window loses access to that in-app pre-payout hold, but may still contact support; Flexr cannot promise that funds already paid out can be recovered, and nothing in these Terms limits a non-waivable right under applicable law.
Where reasonably possible and permitted by law, you agree to use the applicable ordinary dispute, recurring problem-review, cancellation, refund, invoice, or support process before pursuing another remedy regarding services booked through the Platform. This requirement does not prevent either party from seeking emergency relief, reporting unlawful conduct, exercising a non-waivable statutory right, or using a payment-account right that applicable law does not allow these Terms to restrict.
Before initiating a chargeback or payment reversal, you agree to contact Flexr and use the applicable Platform process where reasonably possible and permitted by law. If you initiate a chargeback that Flexr reasonably determines was fraudulent or otherwise improper, you agree to reimburse Flexr for the chargeback amount and associated fees, costs, and penalties to the extent permitted by law. Nothing in these Terms waives a Client's non-waivable rights under applicable payment, consumer-protection, or banking law.
Pros acknowledge and agree that they are independent contractors and not employees, agents, workers, or representatives of Flexr. Pros are solely responsible for the quality, safety, legality, and timeliness of all services they provide. Flexr does not control, and has no right to control, the manner or means by which a Pro performs services.
Pros represent and warrant that they hold all licenses, permits, certifications, bonds, and insurance required by applicable federal, state, and local law to perform the services they offer through the Platform. Flexr may allow Pros to upload proof of licensing and insurance and may review or display that information. Stripe may separately verify identity for payment and payout purposes. Flexr does not currently perform criminal background checks. Any review is limited as follows:
Pros agree to comply with all applicable federal, state, and local laws, regulations, codes, and ordinances, including building codes, permit requirements, safety regulations (including OSHA), environmental laws, and employment and labor laws. Flexr is not responsible for ensuring or monitoring Pro compliance with any law.
Requirements follow the work location. A Pro must determine and satisfy the licensing, registration, bonding, insurance, permit, written-contract, change-order, disclosure, deposit-limit, and cancellation-notice requirements applicable to that service and location before accepting or performing work. A general Platform booking is not a substitute for a legally required home-improvement contract or notice. Any applicable exemption must actually cover the work and the complete project; a Pro may not divide a project, omit materials, or relabel work to evade a licensing or other legal requirement. Where required, an unlicensed Pro must disclose that status in their advertising and profile.
Platform eligibility, a low price, an AI classification, a credential upload, or acceptance of payment is not a determination that work is exempt or legally authorized. Pending credential review is not approval by a licensing authority or confirmation of insurance coverage. Pros must keep required credentials valid for the work and promptly report their expiration, suspension, revocation, or material coverage change. If a legal requirement cannot be met, the Pro must not proceed and must contact the Client and Flexr support. Nothing in this allocation excuses Flexr from duties that applicable law independently imposes on it.
Pros are solely responsible for the quality, workmanship, and safety of their work. Flexr does not inspect, supervise, direct, approve, or guarantee any work performed by Pros. Pros are responsible for assessing site conditions, using appropriate materials and methods, and ensuring their work meets applicable standards.
If a Pro brings any assistants, employees, subcontractors, or other individuals to a job site, the Pro bears full and sole responsibility for those individuals, including their conduct, quality of work, compliance with law, and any injury or damage they cause. Flexr has no relationship with, and no liability for, any individual brought to a job site by a Pro.
Pros must maintain any insurance required by law or expressly required for their job through the Platform. For other work, Pros are strongly encouraged to maintain appropriate general liability coverage and any applicable professional, vehicle, or other coverage for their services. Pros with employees must satisfy applicable workers' compensation requirements. Flexr does not provide insurance coverage to Clients or Pros for the work. A submitted insurance document or Platform label does not establish that a particular loss is covered, that coverage limits are adequate, or that a Client is an additional insured. Clients and Pros should confirm relevant coverage directly with the insurer. The Flexr Guarantee is a limited payment-handling commitment, not an insurance policy or a promise to reimburse injury, theft, or property damage.
Clients agree to provide accurate and complete information about the job, including the scope of work, site conditions, access requirements, and any known hazards or special circumstances. Inaccurate or incomplete information may affect pricing, scheduling, the Pro's ability to complete the work, and the Pro's safety.
Clients agree to provide a reasonably safe working environment for Pros and to disclose any known hazards, dangerous conditions, restricted areas, or access limitations at the job site prior to the start of work. Failure to disclose known hazards may result in liability to the Client.
Clients must have authority to request the work and grant access, including any required owner, landlord, building-management, or association permission. Do not use Flexr for emergency response. For an immediate threat to life, fire, gas leak, or other emergency, contact emergency services or the appropriate utility. A Pro must stop affected work if conditions are unsafe or require authorization the Pro does not hold.
Clients acknowledge and agree that by booking services through the Platform, they are entering into a direct service relationship with the Pro who accepts their job — not with Flexr. Any and all claims regarding the services performed — including but not limited to property damage, personal injury, theft, code violations, warranty claims, or dissatisfaction with work quality — are exclusively between the Client and the Pro. Flexr is not a party to, and assumes no liability for, any service relationship between a Client and a Pro.
Clients are solely responsible for evaluating the suitability, qualifications, and trustworthiness of any Pro. Clients should make whatever investigation they deem necessary or appropriate before allowing a Pro to perform services, including verifying credentials, requesting references, and confirming insurance coverage directly with the Pro.
You acknowledge and agree that:
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY RELEASE, DISCHARGE, AND HOLD HARMLESS FLEXR, INC. AND ITS PARENT, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, THE "FLEXR PARTIES") FROM ANY AND ALL CLAIMS, DEMANDS, DAMAGES, LOSSES, LIABILITIES, AND CAUSES OF ACTION (INCLUDING REASONABLE ATTORNEYS' FEES) ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM OR ANY INTERACTION WITH ANOTHER USER, INCLUDING BUT NOT LIMITED TO:
If you are a California resident, you expressly waive the benefits of California Civil Code Section 1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You acknowledge that this waiver is an essential term of this agreement and that without it, Flexr would not have entered into these Terms with you.
If you are a resident of any other jurisdiction with a statute similar to California Civil Code Section 1542, you similarly waive any rights under that statute with respect to claims against the Flexr Parties.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE FLEXR PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, ANY SERVICES OBTAINED THROUGH THE PLATFORM, OR ANY INTERACTION WITH ANOTHER USER, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHERWISE) AND EVEN IF FLEXR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL FLEXR'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE LESSER OF (A) THE TOTAL PLATFORM FEES ACTUALLY PAID BY YOU TO FLEXR DURING THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
These limitations apply regardless of whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, and even if Flexr has been advised of the possibility of such damages. These limitations reflect a reasonable allocation of risk and are a fundamental basis of the bargain between you and Flexr.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, Flexr's liability shall be limited to the maximum extent permitted by law. The limitations in this Section do not reduce a refund or payment-release obligation expressly promised in these Terms. All releases, disclaimers, limitations, and indemnities are subject to Section 20.11.
THE PLATFORM AND ALL CONTENT, FEATURES, SERVICES, AND FUNCTIONALITY ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, FLEXR DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
No advice or information, whether oral or written, obtained from Flexr or through the Platform shall create any warranty not expressly stated in these Terms. Flexr does not warrant that any services performed by Pros will be satisfactory, safe, compliant with applicable laws, or completed in a timely manner. This Section does not disclaim the express booking, change-approval, payment, or refund commitments in Sections 3 through 6 or any right that cannot lawfully be disclaimed.
You agree to indemnify, defend, and hold harmless the Flexr Parties from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:
This indemnification obligation applies only to the extent permitted by applicable law and attributable to your conduct, breach, services, or other responsibility described above; it does not require you to indemnify Flexr for Flexr's own fraud, willful misconduct, gross negligence, or liability that cannot lawfully be shifted to you. Flexr will provide reasonably prompt notice of a covered third-party claim and reasonable cooperation. No settlement may impose an admission, payment, or nonmonetary obligation on you without your consent, not to be unreasonably withheld. This indemnification obligation survives the termination of these Terms and your use of the Platform.
You and Flexr, Inc. mutually agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, any services obtained or provided through the Platform, or the relationship between you and Flexr (collectively, "Disputes") shall be resolved through final and binding individual arbitration, subject to the exceptions and opt-out below. Either party may bring an individual claim in small claims court if it qualifies. This agreement does not require arbitration of a claim that applicable law prohibits the parties from requiring to be arbitrated. You may report concerns to government agencies and exercise any non-waivable right to seek public relief. The Federal Arbitration Act (9 U.S.C. 1-16) governs this arbitration agreement to the extent applicable; otherwise, applicable arbitration law governs.
Before initiating arbitration, you agree to first attempt to resolve the Dispute informally by contacting Flexr at legal@flexr.co with a written description of the Dispute, including your name, account information, and the relief sought. Flexr will attempt to resolve the Dispute informally within 30 days. If the Dispute is not resolved within 30 days, either party may proceed to arbitration.
Arbitration shall be administered by the American Arbitration Association ("AAA") under its applicable rules, including its Consumer Arbitration Rules and Consumer Due Process Protocol for consumer disputes. The rules and filing information are available at adr.org. The arbitration shall be conducted by a single arbitrator, in English unless applicable rules or law require otherwise or the parties agree otherwise, in the county where you reside or at another mutually agreed location, or by telephone or video conference where the applicable rules permit. The arbitrator may award the individual relief available under applicable law, and judgment on the award may be entered in a court of competent jurisdiction. For consumer claims, Flexr will pay the business's required administrative and arbitrator fees; a consumer's filing fee, any waiver, and any reallocation are governed by AAA rules and applicable law. For non-consumer claims of $10,000 or less, Flexr will pay the arbitrator's fees and costs, exclusive of attorneys' fees; other fees follow the applicable AAA rules. Each party bears its own attorneys' fees unless applicable law, rules, or an enforceable agreement allows or requires an award. Nothing here limits a statutory remedy or shifts fees contrary to applicable law. If AAA declines a case because Flexr has not complied with its requirements, the User may pursue the claim in a court of competent jurisdiction rather than be left without a forum.
YOU AND FLEXR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class, collective, or representative proceeding. If a court or arbitrator determines that this class action waiver is unenforceable as to a particular claim or request for relief, then that claim or request for relief (and only that claim or request for relief) shall be severed from arbitration and may be brought in court, but all remaining claims must still proceed in individual arbitration.
To the maximum extent permitted by law, you waive the right to bring any claim under the California Private Attorneys General Act ("PAGA") or any similar state statute on a representative basis. If this waiver is found unenforceable, any such PAGA claim must be resolved in court and all other claims shall remain in arbitration.
You may opt out of this arbitration agreement by sending written notice to Flexr, Inc. at legal@flexr.co within 30 days of first accepting these Terms. Your notice must include your full name, mailing address, account email, and a clear statement that you wish to opt out of the arbitration provision. If you opt out, all other terms of this agreement remain in effect. If you do not opt out within 30 days, you will be deemed to have agreed to this arbitration provision.
This arbitration agreement does not preclude either party from seeking injunctive or other equitable relief in court to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or other irreparable harm pending arbitration.
This arbitration agreement survives termination of these Terms, cancellation of your account, and any bankruptcy proceeding.
You agree not to:
This restriction applies to services arranged through Flexr and to follow-on visits with the same matched User that arise from that Flexr relationship. It does not prevent a Pro from serving independent clients or relationships obtained outside Flexr. Flexr may use job, payment, schedule, and in-app communication records to investigate suspected circumvention and may suspend or terminate access, withhold Platform protections, or recover earned but unpaid fees, actual losses, and processing costs where permitted by law. Flexr will not charge an unapproved recurring Pro card merely because a recurring visit was cancelled.
Flexr reserves the right to investigate and take appropriate action against any User who violates these prohibitions, including removing content, suspending or terminating accounts, capturing security holds, and pursuing legal remedies.
The Platform and all content, features, and functionality — including but not limited to software, algorithms, AI models, text, graphics, logos, trademarks, trade dress, and design elements — are owned by Flexr, Inc. or its licensors and are protected by United States and international intellectual property laws. You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of any part of the Platform without Flexr's prior written consent.
By submitting content to the Platform (including reviews, photos, messages, profile information, portfolio images, and job descriptions), you grant Flexr, Inc. a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, display, and otherwise use that content only as reasonably necessary to operate, secure, support, and improve the Platform and to comply with law. You remain responsible for your content and represent that you have the rights needed to submit it. This license ends when the content is deleted, except that it may continue for content retained under the Privacy Policy for completed transactions, disputes, safety, fraud prevention, legal compliance, backups, or content that has been de-identified or aggregated so it no longer identifies you. Flexr will not use private job messages or job-site photos in advertising without separate permission.
If you believe that content on the Platform infringes your copyright, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing the following information in writing to our designated agent:
DMCA notices should be sent to:
Flexr, Inc., Attn: DMCA Agent
32 N Gould St, Sheridan, WY 82801
Email: legal@flexr.co
Users may report objectionable jobs, messages, content, or conduct through the Platform or by contacting support. Flexr may filter or remove content, restrict communication, block or suspend Users, preserve evidence, and refer urgent safety matters to appropriate authorities. Users may also block abusive Users where that option is provided in the Platform. Flexr reviews reports on a reasonable-efforts basis but cannot guarantee that it will identify every violation or prevent future misconduct. A decision to allow a User to remain on the Platform is not an endorsement or representation of that User's fitness or safety.
Flexr may suspend or terminate your account and access to the Platform at any time, for any reason or no reason, with or without notice, including for violation of these Terms. Upon termination, your right to use the Platform ceases immediately.
You may request deletion from the app's account menu or at flexr.co/delete-account. Requesting deletion ends active recurring plans, cancels future unfunded occurrences, and revokes authority for future recurring-plan charges. Deletion cannot be completed while you have an active or captured job, unresolved financial commitment, ordinary dispute, recurring problem hold, or remaining balance. Deletion does not release you from obligations incurred beforehand, including pending payments, security holds, open or paid invoices, captured visits, confirmed completed-service payment obligations, disputes, administrative holds, chargebacks, or legal obligations. See the Privacy Policy for data that may be retained.
Upon termination, Flexr may retain your data as described in our Privacy Policy. Sections relating to intellectual property, limitation of liability, disclaimer of warranties, indemnification, assumption of risk, arbitration, and any other provisions that by their nature should survive, will survive termination of these Terms.
Flexr reserves the right to modify, suspend, or discontinue the Platform (or any part of it) at any time, with or without notice. Flexr shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Platform.
By creating an account, you consent to receive communications from Flexr electronically, including emails, push notifications, SMS/text messages, and in-app messages. In accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. 7001 et seq.), you consent to receive all agreements, notices, disclosures, and other communications in electronic form. You confirm that you have the hardware and software necessary to receive electronic communications and that you have provided a valid email address. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
Recurring-service communications may include a retainable acceptance acknowledgement, upcoming-visit reminders, authorization and capture notices, failed-payment or authentication requests, material- or fee-change notices, annual or other legally required continuous-service reminders, and a direct or reasonably accessible method to pause or end future service. Transactional notices may be delivered through the recurring plan, the parties' existing in-app conversation, push notification, email, SMS, or another electronic method permitted by law. A missed push or disabled device notification does not by itself cancel an accepted plan or reverse an otherwise authorized transaction.
By providing your phone number, you consent to receive transactional SMS/text messages reasonably necessary to operate your account, including verification codes, job notifications, payment alerts, security notices, and replies to messages you initiate. Promotional texts will be sent only when you separately opt in, and promotional consent is not a condition of using the Platform or purchasing services. You may reply STOP to opt out of applicable text messages; standard message and data rates may apply. Opting out may limit text-based features, but important notices may still be delivered in-app, by push notification, or by email.
You may opt out of promotional communications through your account settings, but you may not opt out of transactional communications related to your account, active jobs, payments, security, or legal obligations.
The Platform integrates with or contains links to third-party services, including payment processors (Stripe), mapping and Firebase services (Google), AI services (OpenAI and Anthropic), cloud infrastructure (Amazon Web Services), SMS/text-messaging services (Twilio), and restricted internal operational-alert messaging (Telegram), among others. Flexr is not responsible for the content, policies, practices, availability, or performance of third-party services. Your use of third-party services is subject to their applicable terms and policies. See the Privacy Policy for the categories of information involved and how Flexr uses these providers.
Flexr may modify these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Platform and updating the "Last Updated" date, and may also provide notice through push notification, email, or an in-app notice. Your continued use after the effective date constitutes acceptance where permitted by law. If applicable law or the nature of a change requires affirmative consent, Flexr will request it before applying the change.
Updates apply prospectively after the required notice and acceptance. Posting an updated document alone does not retroactively authorize a charge, change an already accepted booking, eliminate an accrued claim, or create consent that applicable law requires us to obtain separately. An existing booking remains subject to its accepted terms unless a lawful change is agreed.
A change to these general Terms does not by itself change the accepted service price, Service fee, payment timing, cadence, scope, or cancellation terms of an active recurring plan. A material change to those plan terms requires the affirmative acceptance described in Section 3.6. Flexr also provides any separate material-change or fee-change notice required by applicable continuous-service law. If you do not accept a required change, you may continue under the existing accepted terms where Flexr permits or end the plan before another visit is funded.
These Terms are governed by Wyoming law, except where applicable federal law or mandatory law of another jurisdiction controls. This choice does not deprive a consumer of non-waivable protections of the state where they reside or services are performed. For claims not subject to arbitration, the parties consent to the state and federal courts in Wyoming, except that eligible small-claims actions and any claim for which applicable law requires or protects a different forum may be brought in that forum. Section 13 controls arbitration.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
These Terms, together with the Privacy Policy and any supplemental terms, policies, or fee schedules expressly incorporated by reference, constitute the entire agreement between you and Flexr, Inc. regarding the Platform and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.
Flexr's failure to enforce any provision of these Terms at any time shall not constitute a waiver of that provision or of Flexr's right to enforce it at any later time. A waiver of any provision shall be effective only if made in writing and signed by an authorized representative of Flexr.
You may not assign or transfer these Terms or any rights or obligations hereunder without Flexr's prior written consent. Flexr may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
Flexr shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, pandemics, epidemics, government actions, sanctions, war, terrorism, civil unrest, labor disputes, internet outages, power failures, or third-party service failures.
Section headings are for convenience only and do not affect the interpretation of these Terms.
These Terms are intended solely for the benefit of you and Flexr, Inc. Nothing in these Terms is intended to or shall confer any rights, benefits, or remedies on any third party (including any neighbor, landlord, property owner, tenant, government entity, HOA, or any other person or entity who is not a party to these Terms). No third party shall have any right to enforce any provision of these Terms.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND FLEXR EACH IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE PLATFORM, OR ANY SERVICES OBTAINED OR PROVIDED THROUGH THE PLATFORM. This waiver applies to any claims that are not subject to, or that are excluded from, the arbitration agreement in Section 13. You acknowledge that this jury trial waiver is knowing and voluntary.
To the fullest extent permitted by applicable law, you agree that any claim or cause of action arising out of or related to your use of the Platform or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred. This contractual period does not shorten a limitations period that applicable law does not permit the parties to alter.
Nothing in these Terms excludes or limits liability for Flexr's fraud, willful misconduct, gross negligence, or any liability or remedy that applicable law does not permit to be excluded, limited, released, or shifted. No provision waives mandatory consumer, privacy, payment, cancellation, licensing, employment, or other statutory protections. A release binds only the person who validly agrees to it and only as the law permits; it does not release an independent claim belonging to a non-consenting third party. A contractual description of the parties' roles does not override their actual conduct or legal status. These qualifications apply throughout these Terms, including Sections 1, 7 through 13, and 20, and the more protective mandatory rule controls a conflict.
If you have questions about these Terms, please contact us:
Flexr, Inc.
32 N Gould St
Sheridan, WY 82801
Email: legal@flexr.co
Website: www.flexr.co