Privacy Policy

Last Updated: April 6, 2026

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you create an account and use the Platform:

1.2 Information Collected Automatically

When you access or use the Platform, we automatically collect certain information:

• Device Information: Device type, model, operating system and version, unique device identifiers (e.g., IDFA, Android ID), app version, language settings, and mobile network information
• Location Information: With your permission, we collect precise location data (GPS coordinates) to match Clients with nearby Pros, determine job locations, and verify service areas. We also derive approximate location from your IP address.
• Usage Information: Pages and screens viewed, features used, actions taken, search queries, interaction patterns, session duration, timestamps, and referring sources
• Log Data: IP address, browser type and version, access times, pages viewed before and after visiting the Platform, and error/crash logs
• Push Notification Tokens: Device tokens used to deliver push notifications through Firebase Cloud Messaging

1.3 Information from Third Parties

We may receive information from third-party sources, including:

• Payment Processors: Transaction status, payment confirmations, fraud risk signals, and chargeback information from Stripe, Inc.
• Authentication Providers: If you sign in using a third-party account (e.g., Google, Apple), we receive your name and email address as permitted by your account settings with that provider
• Review Platforms: If you request a review import, we may receive review content and ratings from third-party platforms (e.g., Google, Yelp, Thumbtack) that you authorize
• Analytics Providers: Aggregated and de-identified usage data and app performance metrics from analytics tools

2. How We Use Your Information

2.1 Core Platform Functions

• Creating, authenticating, and managing your account
• Matching Clients with qualified Pros based on location, service categories, availability, and licensing requirements
• Facilitating communication between Users regarding jobs
• Processing payments, refunds, authorization holds, payouts, tips, and invoices through our payment processor
• Providing AI-assisted job scoping, pricing, categorization, and booking through FlexrAI
• Administering the dispute resolution process between Users
• Displaying Pro profiles, reviews, ratings, and verification status to Clients
• Sending transactional notifications related to jobs, payments, and account activity

2.2 Platform Improvement and Development

• Analyzing usage patterns and trends to improve features, user experience, and Platform performance
• Training, testing, and improving our AI models and pricing algorithms using conversation data (which may be anonymized or aggregated)
• Conducting internal research and analytics to develop new features and services
• Debugging, testing, and troubleshooting technical issues

2.3 Safety, Security, and Platform Integrity

• Detecting, investigating, and preventing fraud, abuse, unauthorized access, and other harmful activity
• Monitoring for violations of our Terms of Use, including off-platform transaction solicitation
• Enforcing our Terms of Use and other policies
• Protecting the rights, property, and safety of Flexr, our Users, and the public
• Verifying User identity and preventing duplicate or fraudulent accounts

2.4 Communications

• Sending transactional notifications (job updates, payment confirmations, dispute alerts, hold notifications)
• Sending service-related announcements (policy changes, Terms updates, maintenance notices, security alerts)
• Sending promotional communications about new features, services, or offers (you can opt out of these at any time)
• Responding to your support requests, inquiries, and feedback

2.5 Legal Compliance

• Complying with applicable laws, regulations, and legal processes
• Generating tax information reporting forms (e.g., IRS Form 1099) as required by law
• Responding to lawful requests from governmental authorities
• Establishing, exercising, or defending legal claims

3. How We Share Your Information

3.1 With Other Users

When you use the Platform, certain information is shared with other Users as necessary to facilitate services:

• Client to Pro: When a Pro accepts a job, they can see the Client's first name, profile photo, job details, job site address, and in-app messages.
• Pro to Client: Clients can see the Pro's name, profile photo, bio, service categories, reviews, ratings, verification badges, and in-app messages.
• Contact information (phone number) may be shared between matched Users to facilitate service delivery for active jobs.

3.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, subject to contractual obligations to protect your data:

• Payment Processing (Stripe, Inc.): Processes all payments, payouts, and authorization holds. Stripe receives financial data necessary for payment processing. Stripe's privacy policy is available at stripe.com/privacy.
• AI Services (OpenAI): Conversations with FlexrAI are transmitted to OpenAI for processing. We use OpenAI's API to provide AI-assisted job scoping and pricing. OpenAI's privacy policy is available at openai.com/privacy.
• Cloud Infrastructure: Our servers and databases are hosted by third-party cloud providers with appropriate security certifications.
• Push Notifications (Firebase/Google): Device tokens and notification content are processed through Firebase Cloud Messaging.
• Maps and Geocoding (Google): Job addresses and location data are processed through Google Maps APIs for address lookup, geocoding, and map display.
• Analytics: We use analytics tools to understand how Users interact with the Platform. These tools may collect device and usage information.

These service providers are contractually required to use your information only as necessary to provide their services to us and to maintain appropriate security measures.

3.3 For Legal and Safety Reasons

We may disclose your information if we believe in good faith that disclosure is reasonably necessary to:

• Comply with applicable law, regulation, legal process, or enforceable governmental request
• Enforce our Terms of Use, including investigating potential violations
• Detect, prevent, or address fraud, security issues, or technical problems
• Protect the rights, property, or safety of Flexr, our Users, or the public as required or permitted by law
• Respond to a subpoena, court order, or similar legal process

3.4 Business Transfers

If Flexr, Inc. is involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, dissolution, or sale of all or a portion of its assets, your information may be transferred, sold, or shared as part of that transaction. We will notify you (for example, via email and/or a prominent notice on the Platform) of any change in ownership or uses of your personal information and any choices you may have.

3.5 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for any purpose, including research, analytics, marketing, and business development.

3.6 With Your Consent

We may share your information for other purposes with your explicit consent or at your direction.

3.7 What We Do Not Do

• We do not sell your personal information to third parties for their marketing or advertising purposes, and we have not done so in the preceding twelve (12) months.
• We do not share your personal information for cross-context behavioral advertising.
• We do not use or disclose sensitive personal information for purposes other than those permitted under applicable law.

4. Cookies and Tracking Technologies

We and our service providers may use cookies, pixel tags, local storage, and similar technologies to collect information automatically when you use the Platform. These technologies help us:

• Remember your preferences and settings
• Authenticate your identity and maintain your session
• Analyze usage patterns and improve the Platform
• Detect and prevent fraud and abuse

4.1 Your Choices

Most mobile devices allow you to control cookies and tracking through your device settings. You may also be able to reset your device's advertising identifier. Disabling cookies or tracking may affect the functionality of the Platform.

4.2 Do Not Track

Some browsers send "Do Not Track" (DNT) signals. There is currently no industry standard for how companies should respond to DNT signals. At this time, the Platform does not respond to DNT signals, but we do not track your activity across third-party websites.

5. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Payment processing through PCI DSS-compliant third-party processors (Flexr does not store full payment card numbers)
• Role-based access controls limiting employee and contractor access to personal information on a need-to-know basis
• Regular security monitoring and incident response procedures

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information using commercially reasonable measures, we cannot guarantee its absolute security. You are responsible for maintaining the security of your account credentials.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, enforce our agreements, and for other legitimate business purposes. Specific retention periods include:

• Account data: Retained for the life of your account plus 3 years after deactivation, or as required by law
• Transaction and payment records: Retained for 7 years for tax, legal, and financial compliance
• Chat messages and AI conversations: Retained for the life of your account to support dispute resolution and platform integrity. AI conversation data may be retained in anonymized or aggregated form indefinitely for model improvement.
• Job records: Retained for 7 years after job completion for legal and tax compliance
• Support communications: Retained for 3 years after resolution
• Log and device data: Retained for up to 2 years

When personal information is no longer needed for any legitimate purpose, we securely delete or anonymize it in accordance with our data retention procedures.

7. Your Rights and Choices

7.1 All Users

Regardless of where you live, you can:

• Access and update your account information directly through the app at any time
• Opt out of promotional and marketing communications through your notification settings or by following the unsubscribe instructions in any promotional message
• Control location permissions through your device's operating system settings (note: disabling location may limit Platform functionality)
• Request account deactivation by contacting support at privacy@flexrmarketplace.com

7.2 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of your personal information, subject to certain legal exceptions (e.g., completing transactions, complying with legal obligations, security, debugging).
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale/Sharing: Flexr does not sell your personal information and does not share it for cross-context behavioral advertising. If our practices change, we will update this Policy and provide a "Do Not Sell or Share My Personal Information" mechanism.
• Right to Limit Use of Sensitive Information: You may request that we limit our use and disclosure of sensitive personal information to purposes permitted under CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide a different quality of service because you exercised your rights.

To exercise these rights, contact us at privacy@flexrmarketplace.com or through the app's support feature. We will verify your identity using your account information before processing your request. You may designate an authorized agent to make requests on your behalf by providing written authorization.

We will respond to verifiable consumer requests within 45 days. In some cases, we may need an additional 45 days, in which case we will notify you of the extension and the reason for it.

7.3 Categories of Personal Information (CCPA Disclosure)

In the preceding twelve (12) months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email, phone number, IP address, device identifiers)
• Personal information under Cal. Civ. Code 1798.80(e) (name, address, phone, financial information)
• Commercial information (transaction history, services purchased or provided)
• Internet or electronic network activity (usage data, interaction with Platform)
• Geolocation data (precise GPS coordinates with permission, approximate location from IP)
• Professional or employment-related information (for Pros: licenses, insurance, service categories)
• Inferences drawn from the above (e.g., service preferences, location patterns)

7.4 Other State Privacy Laws

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), and other states with comprehensive privacy laws may have similar rights to access, delete, correct, and opt out of certain data practices. To exercise any rights available under your state's law, contact us at privacy@flexrmarketplace.com.

8. Location Information

Location data is essential to how Flexr works — matching Clients with nearby Pros and determining job sites. We collect and use location information as follows:

• Precise location (GPS): Collected only with your explicit device-level permission when you use the app. Used for job matching, service area determination, and displaying nearby job opportunities. You can revoke location permission at any time through your device settings, but core Platform features (posting jobs, accepting nearby jobs) may not function properly without location access.
• Job site addresses: Collected when Clients post jobs and stored as part of the job record. Shared with the Pro who accepts the job.
• Approximate location: Derived from your IP address for general functionality, fraud prevention, and regional service availability. This does not require your permission and cannot be disabled.

We do not sell location data to third parties. We do not track your location when you are not actively using the app.

9. AI and Automated Processing

Flexr uses artificial intelligence and automated processing in several ways:

• FlexrAI Chat: Conversations with FlexrAI are processed by our third-party AI provider (currently OpenAI) to assist with job booking, scoping, and pricing. Your conversation content, including any photos you share, is transmitted to OpenAI for processing. We store these conversations to support your booking history and to improve our services.
• Job Classification: AI assists in automatically determining whether a job should be classified as fixed-price or estimate-based, based on the nature of the work described.
• Pricing: AI-assisted pricing uses aggregated market data, regional rate information, and task-specific benchmarks to generate price estimates. These are suggestions, not guarantees.
• Job Matching: Automated systems match jobs with Pros based on service categories, location, availability, and other criteria.
• Platform Integrity: Automated systems may monitor Platform activity for potential Terms of Use violations, including off-platform transaction solicitation.

We do not use fully automated decision-making that produces legal or similarly significant effects on you without the opportunity for human review, except for automated job classification, pricing estimates, and job matching, which are core features of the Platform that you consent to by using the service. If you believe an automated decision has adversely affected you, you may contact us to request human review.

10. Children's Privacy

The Platform is not intended for use by anyone under 18 years of age. We do not knowingly collect, use, or disclose personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will take steps to delete that information promptly. If you believe that a person under 18 has provided us with personal information, please contact us immediately at privacy@flexrmarketplace.com.

11. Third-Party Links and Services

The Platform may contain links to, or integrations with, third-party websites, applications, or services that are not owned or controlled by Flexr. This Privacy Policy applies only to information collected by Flexr through the Platform. We are not responsible for the privacy practices, content, or security of any third-party services. We encourage you to review the privacy policies of any third-party services you access through or in connection with the Platform.

12. International Data Transfers

Flexr, Inc. is based in the United States. Your information may be transferred to, stored, and processed in the United States or other countries where our servers, service providers, or affiliates are located. These countries may have data protection laws that differ from the laws of your jurisdiction. By using the Platform, you consent to the transfer, processing, and storage of your information in the United States and other countries as described in this Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Policy on the Platform with a revised "Last Updated" date
• Sending a push notification or email for significant changes
• Displaying an in-app notice when you next open the app after a material change

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically. If you do not agree with any changes, you should stop using the Platform and contact us to deactivate your account.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Flexr, Inc.
32 N Gould St
Sheridan, WY 82801
Email: privacy@flexrmarketplace.com
Website: www.flexrmarketplace.com

For privacy rights requests (access, deletion, correction, opt-out), please email privacy@flexrmarketplace.com with the subject line "Privacy Rights Request" and include your full name and the email address associated with your Flexr account. We will respond within the timeframes required by applicable law.